Returns and Refunds Policy

Synapse.co Refund Policy

We want you to be completely satisfied with your Synapse.co purchase. If for any reason you're not happy, we're here to help.

Refunds & Replacements

Damaged or Defective Products: If your Synapse.co product arrives damaged or defective, please contact our customer support team within 30 days of receiving your order. We will happily replace the product or issue a full refund.

Lost Packages: If your package is lost in transit, please contact our customer support team within 30 days of the estimated delivery date. We will investigate the issue and either resend your order or issue a full refund.

To initiate a refund or replacement, please contact our customer support team at [email protected] with a clear description of the issue and a photo of the damaged or defective product (if applicable).

Replacement/Refund Exemptions

We cannot process refunds or replacements in the following cases:

Incorrect Shipping Address: If you provide an incorrect shipping address, you will be responsible for the cost of reshipping. Unclaimed Packages: Unclaimed packages will be returned to our facility, and you will be responsible for the cost of reshipping. Buyer's Remorse: We do not accept returns due to buyer's remorse. Customs Rejection: If your package is rejected by customs, we cannot issue a refund.

Late or Missing Refunds

If you haven't received a refund, please first check your payment method. It may take some time for your bank or credit card company to process the refund. If you still haven't received your refund, please contact our customer support team.

We're here to help! If you have any questions about our refund policy, please don't hesitate to contact us.